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Worksheet: Training Matrix

Role-Based Software Training Matrix

When designing end user training for a software system at your organization, one best practice to consider is making trainings role-based.

One way to help decide what software training each role should receive and how to provide it is by using a training matrix.

A training matrix allows you to:

  • See a visual representation of what roles you need to train
  • Connect roles to the trainings they'll need to receive

Try it for yourself! Consider a circumstance in which you would need to train multiple topics to individuals in multiple roles. See where you can find areas of overlap or opportunities for blended learning.

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