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How to Customize End-User Training with a Role-Based Approach

Abby Ehringer
Director, Training, Forte

Ensuring your end-user software training curriculum is engaging and effective across different roles can be a challenge. Successfully training users with different needs and responsibilities means getting the right information to the right individuals instead of taking a one-size-fits-all approach. In order to customize a software training curriculum, organizations need to consider the unique workflows that individuals will use within the software, and how their role will impact their training needs.

In this webinar, Abby Ehringer, Director of Training at Forte, will explain role-based strategies for personalizing end-user software training. She will offer suggestions based on techniques Forte trainers use in their “Train the Trainer” course, and share her experience using role-based approaches.

During this webinar, you will learn:

  • How to build your own roles-based curriculum at your organization
  • Why personalized learning experiences are more effective
  • Tips for successfully engaging learners using role-based training

Previously Recorded: January 2019
60 mins

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