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How to Boost Your End-User Software Training and Support

Presented by Mike Lee

A successful clinical research software implementation doesn’t end when an organization goes live. Training and support are key to end-user adoption. Users who feel confident in the software and their ability to use it will ultimately lead to greater success throughout your entire institution.

In this webinar, presenter Mike Lee from the Siteman Cancer Center at Washington University in St. Louis demonstrates:

  • How his team developed both in-person and video training for its OnCore users
  • Methods for testing users on the knowledge they've gained
  • How in-depth instructional content, regular newsletters and a dedicated support website ensure that users have everything they need to be successful

Note: While Mike will be providing perspective developing successful training programs for OnCore, this presentation will apply to any enterprise-level clinical research software

Previously recorded: May 17, 2017
45 minutes

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